Yes, I can't think of anything to say. I have class in Germany tomorrow at 9am (German time - EST +6hrs). It is 10pm German time. And I can't think of a good way to start my selling course. I am used to teaching advanced selling or training salespeople, and in both of those cases people have a foundation and it is easy to pick it up from there. but where do I start with these students? The possibilities...
The Concept / Theory: I could start by addressing my picture view of selling. Introduce both the concept of "modern selling" and Adaptive Selling. This would give them a big picture foundation and a framework by which to organize what else they learn. The cons to this approach include it isn't very interactive and sometimes people need to be familiar with a few trees before the forest really means anything to them.
Basic Selling Process Overview: In this case I could use a "middle picture" approach and not do the big picture of selling as a concept, but do an overview of the basic selling process. Basically I could teach the basics of all of the things we will be discussing the rest of the semester. I usually like this approach, but in this case I may not want to do much repeating with such a compressed time frame. And I have a hard time not going too in depth once I get going on a topic.
"Sell Me that Pen" Approach: I walk in and tell someone to be a volunteer and sell me a pen and we pick up the converstaion from there. It is cheesy, but it brings the selling task to front and center immediately. It is a "do it first" then break it down and talk about what we should really be doing.
So why do I bother my loyal blog readers (both of them: Maiki and Juli), with this information? Partly because it helps me think it through, but also becasue I think people have truly mastered a craft when they are small, middle and big picture masters of that craft. So as you develop your craft take the time to ask yourself if you have a good mastery of the ground level selling skills you need (e.g. do you really have a good questioning toolbox), do you have a good grasp of how the basics all work together (e.g. how questioning and presenting should be closely tied together as tasks), and do you have a big picture selling philosophy that guides your work? As you develop yourself take the time to isolate each of these and devout time to each.
I think I have just sold myself on doing all three tomorrow. I am going to start with the Pen, then bounce to the big picture and finish with the selling process overview. Now I can go have that weizen beir that has been chilling in my fridge!
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3 comments:
Ok, besides the fact that I have no life and read Dr. Eckert's blog while I'm at work, I have to agree with this point. Sometimes getting your ideas on paper, or vocalizing them helps a lot. For example I had a friend call at 2 am one Saturday (this was a really good friend otherwise I would've been very upset that REM cycle was interrupted). They were having a problem with the person they were dating and just couldn't figure out what to do. So as they were talking and I was occassionally going "ok" while still half asleep. Apparently just by vocalizing, my friend figured out what to do and thanked me profusely. And really, all I did was sit there and let them talk. So write all you want Eckert, it breaks up my day of reading CNN, answering e-mails, and checking to see how the Tigers are doing.
People who read this blog by definition HAVE a life! Read on!
Wow - Juli - you hit the nail on the head! Cnn.com, answer emails, follow the Tigers SWEEP of the BoSox, do we have the same job?
Eckert, I know you wrote this blog a while ago - so how about some recap on how the students picked up the topics of relationship based/adaptive selling? I like the "sell me this pen" approach - you can always end the sales call with "I'm a scuba-diver, all the features you "brochure-spoke" to me are great, but you never identified my need for a pen that writes underwater..." This kind of small picture example sets the precedent for the importance of identifying needs and empathising with the customer as opposed to spouting off the FAB of a widget.
Off my soap box - Go Tigers!
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